Privacy Policy

1. Scope of this Policy

This Privacy Policy applies to FaceZoo, including the FaceZoo mobile app, public website pages, customer support interactions, and backend systems used to process requests, maintain accounts, deliver notifications, and operate subscriptions.

2. Information we may collect

Depending on how you use FaceZoo, we may collect the following categories of information:

• Account and profile information, such as email address, display name, login identifiers, and support correspondence.
• Uploaded photos or images that you submit for processing, along with related metadata needed to complete the request.
• Device, app, and account identifiers, such as internal user IDs, device tokens, platform, app version, language, IP address, and approximate region inferred from network traffic.
• Subscription and purchase status, including whether you have an active Apple In-App Purchase subscription, entitlement state, product identifiers, renewal information, and receipt-validation results.
• Push notification information, including notification permissions and push token values used to deliver service or account messages.
• Usage, analytics, and diagnostic information, such as feature usage, transform counts, performance data, crash signals, request logs, moderation or abuse-prevention signals, and troubleshooting information.

3. How we use information

FaceZoo uses information as reasonably necessary to operate, secure, improve, and support the service. This includes:

• Creating and managing user accounts.
• Processing uploaded photos and generating transformed outputs.
• Validating subscription access and enabling premium features.
• Sending transactional messages, service updates, and push notifications you have enabled.
• Measuring app usage, performance, reliability, and feature effectiveness.
• Preventing fraud, abuse, unauthorized access, and violations of our terms or platform rules.
• Complying with legal obligations and enforcing our agreements.

4. How image processing works

When you upload a photo or image to FaceZoo, the file is transmitted to our backend and may be processed by FaceZoo systems and specialized service providers acting on our behalf. We use uploaded images to generate the requested output, return results to your device, monitor system integrity, and investigate abuse or failures when necessary.

Image files may be stored temporarily while a request is in progress or while a generated result remains available for retrieval. Operational retention may vary depending on job state, retries, support needs, moderation or security review, and configured cleanup windows. FaceZoo does not use your uploaded images to sell advertising profiles.

5. Legal bases and disclosures

Where applicable law requires a legal basis for processing, we generally rely on one or more of the following: performance of our contract with you, legitimate interests in operating and securing FaceZoo, your consent where required, and compliance with legal obligations.

FaceZoo may disclose information:

• To infrastructure, analytics, messaging, storage, moderation, payment-validation, and AI processing providers that help us operate FaceZoo.
• To Apple or other platform operators as needed to validate purchases, enforce platform rules, or manage app distribution.
• To professional advisers, auditors, insurers, acquirers, or investors in connection with corporate transactions or legal matters.
• To law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, or the service.

6. Third-party services and processors

FaceZoo may use third-party processors and service providers for hosting, storage, AI inference, analytics, authentication, logging, crash reporting, customer support, push delivery, email, and subscription validation. Those providers process information under their own terms and privacy commitments, but only to the extent necessary to provide services to FaceZoo.

Purchases made through Apple In-App Purchase are processed by Apple. FaceZoo receives subscription and entitlement information needed to confirm whether premium access should be enabled, but Apple controls the underlying payment relationship.

7. Retention

FaceZoo keeps information for as long as reasonably necessary for the purposes described in this Policy, including to provide the service, manage your account, maintain security, resolve disputes, comply with law, and enforce our agreements.

• Account information is generally retained until account deletion and then for any additional period required for legitimate business or legal reasons.
• Uploaded images and generated outputs may be retained temporarily for processing, retrieval, retries, abuse prevention, and support operations, then deleted or overwritten according to operational policies.
• Analytics, diagnostic, and server log data may be retained for limited periods appropriate to troubleshooting, security, and reporting needs.
• Purchase and tax-related records may be retained longer where required by accounting, audit, platform, or legal obligations.

8. Your choices and rights

Subject to applicable law, you may have rights to access, correct, update, export, restrict, object to, or delete certain personal information. You may also be able to manage some information directly in the app or through your platform settings.

• You can request account deletion or data deletion by contacting FaceZoo support.
• You can manage Apple subscriptions through your Apple ID account settings.
• You can disable push notifications in device settings at any time.
• You can contact us to ask privacy questions, request support, or exercise rights available under applicable law.

We may need to verify your identity before completing certain requests, and some information may be retained where permitted or required by law.

9. Children's privacy

FaceZoo is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to FaceZoo, contact us so we can review and take appropriate action.

10. International transfers

FaceZoo and its service providers may process information in countries other than the country where you live. Those countries may have different data protection laws. Where required, we take steps designed to provide an appropriate level of protection for transferred information.

11. Security

FaceZoo uses administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the effective date above. If changes are material, we may also provide additional notice in the app, by email, or through other reasonable means.